BrandFinance® Banking Forum 2012
Wednesday 1 February 2012, 08:30 - 17:00
Event overview
Part of the BrandFinance® Global Banking Forums 2012
London - Dubai - Singapore - New York
Theme: Bank Brands: What really matters; Country of origin, product innovation or customer service?
As the criticism of bankers by the general public and media continues, those institutions who survive the current economic crisis will be forced to redefine and re-evaluate their strategies to succeed in a new global market.
Whilst some banks have floundered others have flourished. Should institutions take heed of the actions by expanding overseas to avoid the current economic climate? Or should they be more creative with their product innovation and improve the role of their customer service?
The Brand Finance Banking Forum will address the emerging financial services companies analysing the impact on an industry in crisis. We will hear views and perspective from banks executives regarding issues around the impact of Country of Origin, Product innovation and Customer service on the brand and marketing strategy. Through a panel session, we will discuss how bank brands can differentiate themselves to succeed.
Brand Finance Banking Forum Agenda 2012
Who should attend?
CEOs, CMOs, CFOs and senior managers of corporate brands.
Related reports from BrandFinance®
Brand Finance® Banking 500 2012
The Brand Finance ® Banking 500 is the most comprehensive ranking of the world’s most valuable banking brands. At these unstable and challenging times for the global financial industry, the... Read more
Leveraging your bank's brand identity and behaviour in times of change
A VI360 and Uffindell workshop
Bank brands face a time of unprecedented challenges and opportunities - explosive growth in Asia and a period of ongoing economic difficulty in the West. Bank brands and their managers must confront numerous strategic challenges including acquisition, collapse, take over, partnership, alliance, legislation, de-mergers, new market entry as well as the need to preserve an increasingly slender competitive advantage in mature markets that are facing a medium term future of limited growth.
Our workshop will explore how your brand can be leveraged to ensure your business thrives in these times of disruption. We will explore key themes from both the point of view of leveraging your brand identity and equity as well as your ability to deliver a differentiated brand experience to ultimately drive affinity, loyalty and customer advocacy. We will look at global case studies from across the spectrum of retail and wholesale financial institutions and inspiring examples from some of the world's leading brands in other industries. We will also share some recent thinking and a research methodology called BrandLove to help you more accurately assess customer affinity.
Who should attend?
Who should attend? Communication and strategy directors, brand managers; those responsible for managing the overall brand experience and visual brand identities for international and national banks. We expect an open and spirited debate and urge all attendees to share their perspectives.
This is a free event and is part of the Brand Finance Banking Forum. Places are limited. To book your guest place(s) please contact Stephanie Swan, Events Manager, on +44 (0) 207 389 9400 or email events@brandfinance.com. Please feel free to forward this invitation to your colleagues who may be interested.
Or for more information, contact enquiries@vi360.co.uk.
Programme
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BrandFinance® Banking Forum 2012 Bank Brands: What really matters; Country of origin, product innovation or customer service? |
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08:30 - 09:00 |
Registration and Coffee |
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09:00 - 09:10 |
Welcome and Introduction |
Brian Caplen Editor The Banker |
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09:10 - 09:35 |
Managing a Brand in turbulent times |
Claire Fulda Group Head of Advertising and Branding BNP Paribas |
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09:35 - 09:50 |
The changing landscape for Bank Brands in 2012 |
David Haigh Chief Executive Brand Finance Plc |
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09:50 - 10:15 |
Managing reputation through customer service and product innovation? |
Ian Ewart Head of Products, Services and Marketing Coutts |
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10:15 - 10:45 |
Refreshment break |
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10:45 - 11:15 |
Managing a Brand in turbulent times |
Chris Clark Group Chief Marketing Officer HSBC |
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11:15 - 11:45 |
Leadership in innovation: Akbank’s emergence as “Turkey’s Innovative Power” |
Hakan Binbaşgil Board Member and CEO Akbank |
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11:45 - 12:15 |
Results of the annual banking 500 League Table - what are the trends? |
David Haigh Chief Executive Brand Finance Plc |
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Panel Session: How can banks differentiate themselves to succeed?
Chaired by: BBC World News |
Brian Caplen Editor The Banker Ian Ewart Head of Products, Services and Marketing Coutts Hakan Binbaşgil Board Member and CEO Akbank David Haigh Chief Executive Brand Finance Plc |
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12:55 - 13:00 |
Conclusion |
David Haigh Chief Executive Brand Finance Plc |
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13:00 - 14:30 |
Buffet lunch |
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A VI360 and Uffindell workshop Leveraging your bank's brand identity and behaviour in times of change http://www.vi360.co.uk/news-bulletin/banking-workshop/ |
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14:30 - 14:45 |
Introduction: How to enhance branded business performance in the Banking sector |
David Haigh Chief Executive Brand Finance Plc |
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14:45 - 15:15 |
Insight Strategy: How to better understand customer needs and the impact of brand equity on brandstrategy? |
Joel Biswas Director of Brand Strategy Uffindell |
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15:15 - 15:30 |
Open panel discussion |
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15:30 - 16:00 |
Refreshment break |
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16:00 - 16:30 |
Implementation and activation: How to implementinnovation in bank branding to tackle the three key challenges facing brands... Connection, Expansion and Separation.
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Peter Farnell-Watson Director VI360 |
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16:30 - 16:50 |
Open panel discussion |
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16:50 - 17:00 |
Conclusions: Creating and preserving a convincing business case for brand innovation |
Richard Gowar Director of Brand Strategy Brand Finance Plc |
Speakers
Hakan Binbaşgil
Board Member and CEO, Akbank
Hakan Binbasgil joined Akbank as the Executive Vice President in charge of Change Management in October 2002. He initiated the Bank’s “Restructuring Programme” which has transformed Akbank into one of Turkey’s most customer-focused, modern and innovative financial institutions. Throughout his tenure at Akbank, he was appointed Executive Vice President in charge of Retail Banking in November 2003, Deputy CEO in May 2008, and Board Member and Chief Executive Officer of the Bank in January 2012.
Prior to joining Akbank, Binbasgil worked as a Management Consultant in the London and Istanbul offices of Accenture, and as Executive Vice President in charge of Retail Banking at Pamukbank. He also served on the boards of directors of numerous local and foreign companies.
Currently, in addition to his position at Akbank, Binbasgil is also the Chairman of Ak Asset Management, Ak Investment, AkLease, Akbank N.V., Akbank AG and Akbank (Dubai) Ltd.
Hakan Binbasgil graduated from Robert College and Bosphorus University, Faculty of Mechanical Engineering. Binbasgil also holds MBA and MS in Finance degrees from Louisiana State University-Baton Rouge, USA.
Joel Biswas
Director of Brand Strategy, Uffindell
Joel Biswas is the Director of Brand Strategy at Uffindell and leads consulting projects for the Uffindell branding practice. His experience spans FMCG, corporate and public sector clients,having worked with clients such RBS, Natwest, Barclays, HTC, Nokia and the Foreign Office.
He began his career as a bank analyst with American Express before completing his MBA and working in a strategic capacity in a variety of agency settings.
Brian Caplen
Editor, The Banker
Brian Caplen has been editor of The Banker since 2003. He joined the Financial Times Group from Euromoney in 2000 where he had been executive editor of Euromoney magazine for five years. He also worked as a business editor and journalist in Hong Kong and the Middle East for 10 years. He has travelled extensively and done numerous high level interviews with prime ministers, finance ministers, central bank governors and senior executives. He has a first class honours degree In Development Studies from the University of East Anglia.
Chris Clark
Head of Group Marketing and Customer Experience, HSCB Group
In February 2001, Chris Clark joined HSBC Holdings plc as Head of E-Marketing, with responsibility for the development of global e-marketing programmes and personal internet banking, in addition to this he was assigned a role in Group Marketing looking at a future brand strategy for the bank. In Oct 2002 he formally moved into Group Marketing as Head of Market Planning and Brand Strategy. He was one of the team responsible for the original work that found ‘the world’s local bank’ positioning. In November 2006 he was appointed as Head of Marketing HSBC Group. In March 2009 he was appointed as Group Head of Customer Experience and in December 2010 he assumed the role as Group Head of Marketing and Customer Experience.
The bulk of his career prior to HSBC was in the advertising business in the UK and USA, having spent 10 years at Saatchi and Saatchi in the 80’s and 90’s with a focus on marketing and brand strategy.
Ian Ewart
Head of Products, Services and Marketing, Coutts
Ian is head of Products, Services and Marketing at Coutts. He joined in March 2011 and leads the Marketing and Communications function and spearheads all aspects of sales and the client experience; he has overall responsibility for Products & Services.
He is a member of the Executive Committee of Coutts and also a member of the RBS Group Communications Board.
Prior to joining Coutts, Ian held the position of Head of International Marketing at Bank of America Merrill Lynch. His career has been in strategy and marketing in international private banking and asset management. He has held a number of senior marketing positions, notably at Barclays, HSBC and Paribas.
Claire Fulda
Head of Brand Innovations, BNP Paribas
Claire Mai Fulda began her professional career at BNP Paribas as an banker specializing in international trade finance. Subsquently, she joined the Brand, Communication and Quality Department where she was last Head of Advertising, Sponsoring, Brand Identity and Events. She is currently Head of Prospective and Brand Innovations. As part of her current responsibilities, she is also in charge of brand integration for acquisitions made by the Group where she has many years of experience (Ukrsibbank, BNL, Fortis, BGL, Bank of the West, TEB).
Richard Gowar
Brand Strategy Director, Brand Finance
Richard graduated from Cambridge University with an Honours degree in English, He has had a career in Marketing and Management with Blue Chip companies, ending up at Allied Domecq where he was President of Global Brand Development. He now has his own consultancy business focusing on helping businesses get more out of their Marketing and has worked with clients such as De Beers, Durex and M&S and NCR.
Richard has worked with Brand Finance as a client and also as a consultant managing a number of value based marketing projects for Brand Finance including the Brand Architecture and transition strategy review for AXA PPP
David Haigh
Chief Executive, Brand Finance plc
David is the CEO and founder of Brand Finance plc, the leading independent brand valuation consultancy. David qualified as a Chartered Accountant with Price Waterhouse in London. He has worked in the area of branded business, brand and intangible asset valuation since 1991 and since January 1995 has specialised entirely in this area. David has represented the British Standards institute on the International Standards Committee working party on the standardisation of brand valuation methods and practices, whose standard (ISO 10668) is due to be published in early 2010.
David is a passionate writer and has written many articles for the marketing and financial press on branded businesses and brand valuation and is the author of numerous publications. He also lectures on the subject of branded business, brand and intangible asset valuation at many of the leading business schools around the world.
Adam Newall
Managing Director, VI360
Adam has 12 years experience of global visual identity management projects in more than 30+ countries for clients including 3M, Ashurst, Caterpillar, Nordea, Shell, Tata Steel, TNT, Vodafone. Recent projects include brand and visual identity transition strategy, process development for brand compliance and governance, and development of training and engagement programmes to improve VI performance. Founded VI360 in 2003, previously Director NykampNyboer London Office, Client Account Team Leader Shell International, Account Manager HTM Design. Author of ‘Visual Identity Management best practice 2008’.
Delegates
Up to 120 CEOs, CMOs, CFOs and Senior Managers.
Sponsors
The Banker
Publishing Partner
The Banker is the world’s premier banking and finance magazine. Read in 150 countries around the world, The Banker is the key source of data and analysis for the industry. Its unique database of more than 4000 banks maps their financial strength and soundness via Tier 1 capital, their profitability, and their performance versus their peers. The Banker has been providing global financial intelligence since 1926 and has built a reputation for objective and incisive reporting on major events. The Banker’s senior editors travel the world to interview senior bankers and world leaders, giving the magazine a unique insight on global trends.
BBC World News (International Media Sponsor)
BBC World News, the BBC’s commercially funded international 24-hour news and information channel, is owned and operated by BBC World News Ltd, a member of the BBC’s commercial group of companies. BBC World News is available in more than 200 countries and territories worldwide, and reaches 296.2 million households and 1.8 million hotel rooms. The channel’s content is also available on 87 cruise ships, 40 airlines, 39 mobile phone networks and a number of major online platforms including bbc.com/news. For further information on how to receive BBC World News, download schedules or find out more about the channel, visit bbcworldnews.com.
Uffindell
Uffindell is a catalyst for positive change, helping our clients to envision, design and transform their futures. We help them flourish by creating new opportunities and resolving challenging problems in an increasingly uncertain world. A boutique consultancy of strategists, visionaries, writers, designers and technology experts, we work at the intersection of business, brand, technology and culture, bringing to life the strategic connections that help our clients build more purposeful organisations. Our approach is testament to the long-standing relationships we have forged with RBS, HSBC, Ameriprise, Standard Life, Deutsche Bank, Casenove and Lombard. This is business thinking, 21st Century style.
Video
- Mary Ellen Field is interviewed on the BBC about the Leveson Inquiry
- Dave Chattaway on BBC Radio 5 Live discussion on Manchester United's Brand
- David Haigh on Blackberry
- Mary Ellen Field on BBC news talking about Steve Jobs 25/08/11
- Anil Goel Indian Hotels Company
- Mr Malay Mukherjee, CEO Essar Steel
- Harrods Brand - David Haigh talks at Sky News
- Raj Bharti
- The Value of Advertising - John A. Quelch part 2
- The Value of Advertising - John A. Quelch part 1
- The Value of Advertising - John A. Quelch part 5
- The Value of Advertising - John A. Quelch part 4
- The Value of Advertising - John A. Quelch part 3
- Unni Krishnan, Brand Finance India MD, speaking on BBC World Service
- Part 3 of 3 Mr Adi Godrej speaking at the Brand Finance India Forum
- Part 2 of 3 Mr Adi Godrej speaking at the Brand Finance India Forum
- Part 1 of 3 Mr Adi Godrej speaking at the Brand Finance India Forum
- Mary-Ellen Field from Brand Finance discussing Tiger Woods' brand value on BBC World News
- David Haigh Toyota interview on BBC World News 050210
- Tim Heberden (MD Brand Finance Australia) interview
When
Wednesday 1 February 2012, 08:30 - 17:00
Where
British Bankers’ Association (BBA)
Pinners Hall
105 – 108 Old Broad Street
London
EC2N 1EX
Downloads
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Brand Finance Banking Forum Agenda 2012
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Brand Finance® Banking 500 2012
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Brand Finance Journal Issue 1
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Campaign for Independent Brand Valuation

