BrandFinance® Banking Forum 2012

Wednesday 1 February 2012, 08:30 - 17:00

Event overview


Part of the BrandFinance® Global Banking Forums 2012

London - Dubai - Singapore - New York


Theme: Bank Brands: What really matters; Country of origin, product innovation or customer service?

As the criticism of bankers by the general public and media continues, those institutions who survive the current economic crisis will be forced to redefine and re-evaluate their strategies to succeed in a new global market.

Whilst some banks have floundered others have flourished. Should institutions take heed of the actions by expanding overseas to avoid the current economic climate? Or should they be more creative with their product innovation and improve the role of their customer service? 

The Brand Finance Banking Forum will address the emerging financial services companies analysing the impact on an industry in crisis. We will hear views and perspective from banks executives regarding issues around the impact of Country of Origin, Product innovation and Customer service on the brand and marketing strategy. Through a panel session, we will discuss how bank brands can differentiate themselves to succeed.

Who should attend?

CEOs, CMOs, CFOs and senior managers of corporate brands.

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Leveraging your bank's brand identity and behaviour in times of change

A VI360 and Uffindell workshop

Bank brands face a time of unprecedented challenges and opportunities - explosive growth in Asia and a period of ongoing economic difficulty in the West. Bank brands and their managers must confront numerous strategic challenges including acquisition, collapse, take over, partnership, alliance, legislation, de-mergers, new market entry as well as the need to preserve an increasingly slender competitive advantage in mature markets that are facing a medium term future of limited growth.

Our workshop will explore how your brand can be leveraged to ensure your business thrives in these times of disruption. We will explore key themes from both the point of view of leveraging your brand identity and equity as well as your ability to deliver a differentiated brand experience to ultimately drive affinity, loyalty and customer advocacy. We will look at global case studies from across the spectrum of retail and wholesale financial institutions and inspiring examples from some of the world's leading brands in other industries. We will also share some recent thinking and a research methodology called BrandLove to help you more accurately assess customer affinity.

 

Who should attend?

Who should attend? Communication and strategy directors, brand managers; those responsible for managing the overall brand experience and visual brand identities for international and national banks. We expect an open and spirited debate and urge all attendees to share their perspectives.

 

This is a free event and is part of the Brand Finance Banking Forum. Places are limited. To book your guest place(s) please contact Stephanie Swan, Events Manager, on +44 (0) 207 389 9400 or email events@brandfinance.com. Please feel free to forward this invitation to your colleagues who may be interested.

Or for more information, contact enquiries@vi360.co.uk.

Programme


BrandFinance® Banking Forum 2012

Bank Brands: What really matters; Country of origin, product innovation or customer service?

08:30 - 09:00

Registration and Coffee

 

09:00 - 09:10

Welcome and Introduction

Brian Caplen

Editor

The Banker

09:10 - 09:35

Managing a Brand in turbulent times

Claire Fulda

Group Head of Advertising and Branding

BNP Paribas

09:35 - 09:50

The changing landscape for Bank Brands in 2012

David Haigh

Chief Executive

Brand Finance Plc

09:50 - 10:15

Managing reputation through customer service and product innovation? 

Ian Ewart

Head of Products, Services and Marketing

Coutts

10:15 - 10:45

Refreshment break

 

10:45 - 11:15

Managing a Brand in turbulent times

Chris Clark

Group Chief Marketing Officer

HSBC

11:15 - 11:45

Leadership in innovation: Akbank’s emergence as “Turkey’s Innovative Power”

Hakan Binbaşgil

Board Member and CEO

Akbank

11:45 - 12:15

Results of the annual banking 500 League Table - what are the trends?

David Haigh

Chief Executive

Brand Finance Plc

 

Panel Session:

How can banks differentiate themselves to succeed?

 

Chaired by:

BBC World News

Brian Caplen

Editor

The Banker

Ian Ewart

Head of Products, Services and Marketing

Coutts

Hakan Binbaşgil

Board Member and CEO

Akbank

David Haigh

Chief Executive

Brand Finance Plc

12:55 - 13:00

Conclusion

David Haigh

Chief Executive

Brand Finance Plc

13:00 - 14:30

Buffet lunch

 

 

A VI360 and Uffindell workshop

Leveraging your bank's brand identity and behaviour in times of change

http://www.vi360.co.uk/news-bulletin/banking-workshop/

14:30 - 14:45

Introduction: How to enhance branded business performance in the Banking sector

David Haigh

Chief Executive

Brand Finance Plc

14:45 - 15:15

Insight Strategy: How to better understand customer needs and the impact of brand equity on brandstrategy?

Joel Biswas

Director of Brand Strategy

Uffindell

15:15 - 15:30

Open panel discussion

 

15:30 - 16:00

Refreshment break

 

16:00 - 16:30

Implementation and activation: How to implementinnovation in bank branding to tackle the three key challenges facing brands...

Connection, Expansion and Separation.

 

Peter Farnell-Watson

Director

VI360

16:30 - 16:50

Open panel discussion

 

16:50 - 17:00

Conclusions: Creating and preserving a convincing business case for brand innovation

Richard Gowar

Director of Brand Strategy

Brand Finance Plc

Speakers

Hakan Binbaşgil

Hakan Binbaşgil

Board Member and CEO, Akbank

Hakan Binbasgil joined Akbank as the Executive Vice President in charge of Change Management in October 2002. He initiated the Bank’s “Restructuring Programme” which has transformed Akbank into one of Turkey’s most customer-focused, modern and innovative financial institutions. Throughout his tenure at Akbank, he was appointed Executive Vice President in charge of Retail Banking in November 2003, Deputy CEO in May 2008, and Board Member and Chief Executive Officer of the Bank in January 2012. 

Prior to joining Akbank, Binbasgil worked as a Management Consultant in the London and Istanbul offices of Accenture, and as Executive Vice President in charge of Retail Banking at Pamukbank. He also served on the boards of directors of numerous local and foreign companies.

Currently, in addition to his position at Akbank, Binbasgil is also the Chairman of Ak Asset Management, Ak Investment, AkLease, Akbank N.V., Akbank AG and Akbank (Dubai) Ltd.

Hakan Binbasgil graduated from Robert College and Bosphorus University, Faculty of Mechanical Engineering. Binbasgil also holds MBA and MS in Finance degrees from Louisiana State University-Baton Rouge, USA.

Joel Biswas

Joel Biswas

Director of Brand Strategy, Uffindell

Joel Biswas is the Director of Brand Strategy at Uffindell and leads consulting projects for the Uffindell branding practice. His experience spans FMCG, corporate and public sector clients,having worked with clients such RBS, Natwest, Barclays, HTC, Nokia and the Foreign Office. 

He began his career as a bank analyst with American Express before completing his MBA and working in a strategic capacity in a variety of agency settings.

Brian Caplen

Brian Caplen

Editor, The Banker

Brian Caplen has been editor of The Banker since 2003. He joined the Financial Times Group from Euromoney in 2000 where he had been executive editor of Euromoney magazine for five years. He also worked as a business editor and journalist in Hong Kong and the Middle East for 10 years. He has travelled extensively and done numerous high level interviews with prime ministers, finance ministers, central bank governors and senior executives. He has a first class honours degree In Development Studies from the University of East Anglia.

Chris Clark

Chris Clark

Head of Group Marketing and Customer Experience, HSCB Group

In February 2001, Chris Clark joined HSBC Holdings plc as Head of E-Marketing, with responsibility for the development of global e-marketing programmes and personal internet banking, in addition to this he was assigned a role in Group Marketing looking at a future brand strategy for the bank. In Oct 2002 he formally moved into Group Marketing as Head of Market Planning and Brand Strategy. He was one of the team responsible for the original work that found ‘the world’s local bank’ positioning. In November 2006 he was appointed as Head of Marketing HSBC Group. In March 2009 he was appointed as Group Head of Customer Experience and in December 2010 he assumed the role as Group Head of Marketing and Customer Experience.

The bulk of his career prior to HSBC was in the advertising business in the UK and USA, having spent 10 years at Saatchi and Saatchi in the 80’s and 90’s with a focus on marketing and brand strategy.

Ian Ewart

Ian Ewart

Head of Products, Services and Marketing, Coutts

Ian is head of Products, Services and Marketing at Coutts. He joined in March 2011 and leads the Marketing and Communications function and spearheads all aspects of sales and the client experience; he has overall responsibility for Products & Services.

He is a member of the Executive Committee of Coutts and also a member of the RBS Group Communications Board.

Prior to joining Coutts, Ian held the position of Head of International Marketing at Bank of America Merrill Lynch. His career has been in strategy and marketing in international private banking and asset management. He has held a number of senior marketing positions, notably at Barclays, HSBC and Paribas.

Claire Fulda

Claire Fulda

Head of Brand Innovations, BNP Paribas

Claire Mai Fulda began her professional career at BNP Paribas as an banker specializing in international trade finance. Subsquently, she joined the Brand, Communication and Quality Department where she was last Head of Advertising, Sponsoring, Brand Identity and Events. She is currently Head of Prospective and Brand Innovations. As part of her current responsibilities, she is also in charge of brand integration for acquisitions made by the Group where she has many years of experience (Ukrsibbank, BNL, Fortis, BGL, Bank of the West, TEB).

Richard Gowar

Richard Gowar

Brand Strategy Director, Brand Finance

Richard graduated from Cambridge University with an Honours degree in English, He has had a career in Marketing and Management with Blue Chip companies, ending up at Allied Domecq where he was President of Global Brand Development.  He now has his own consultancy business focusing on helping businesses get more out of their Marketing and has worked with clients such as De Beers, Durex and M&S and NCR.

Richard has worked with Brand Finance as a client and also as a consultant managing a number of value based marketing projects for Brand Finance including the  Brand Architecture and transition strategy review for AXA PPP

David Haigh

David Haigh

Chief Executive, Brand Finance plc

David is the CEO and founder of Brand Finance plc, the leading independent brand valuation consultancy. David qualified as a Chartered Accountant with Price Waterhouse in London. He has worked in the area of branded business, brand and intangible asset valuation since 1991 and since January 1995 has specialised entirely in this area. David has represented the British Standards institute on the International Standards Committee working party on the standardisation of brand valuation methods and practices, whose standard (ISO 10668) is due to be published in early 2010.

David is a passionate writer and has written many articles for the marketing and financial press on branded businesses and brand valuation and is the author of numerous publications. He also lectures on the subject of branded business, brand and intangible asset valuation at many of the leading business schools around the world.

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Adam Newall

Adam Newall

Managing Director, VI360

Adam has 12 years experience of global visual identity management projects in more than 30+ countries for clients including 3M, Ashurst, Caterpillar, Nordea, Shell, Tata Steel, TNT, Vodafone. Recent projects include brand and visual identity transition strategy, process development for brand compliance and governance, and development of training and engagement programmes to improve VI performance. Founded VI360 in 2003, previously Director NykampNyboer London Office, Client Account Team Leader Shell International, Account Manager HTM Design. Author of ‘Visual Identity Management best practice 2008’.

Delegates

Up to 120 CEOs, CMOs, CFOs and Senior Managers.

Sponsors

When

Wednesday 1 February 2012, 08:30 - 17:00

Where

British Bankers’ Association (BBA)

Pinners Hall 

105 – 108 Old Broad Street

London

EC2N 1EX

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